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FAQ
Here you will find frequently asked questions and their answers
Do I need a prescription when ordering?
No, you do not have to present a prescription when purchasing. However as per US and Canadian law, you should have available a prescription written by a local doctor when you import generic medications.
How long does delivery take?
We use EMS ePacket small parcel services provide by national postal carriers.
Our products are shipped to you from Thailand, a leading marketplace for attainment of genuine, guaranteed Kamagra products. And we use standard ThaiPost to USPS or CanadaPost shipping, with end to end parcel tracking available to you.
Once payment has been processed you will receive a Payment Receipt. Delivery will then be between 15 and 30 days after this to anywhere in US or Canada. We use ePacket mail, which if delivered to a private or business address, may require a signature on receipt. If you are not home the delivery agent may leave the parcel or a card. This card tells you which local Post Office to go to where you can pick up your item.
How do I make a purchase?
To make a purchase, choose your items then go to the Checkout where you can opt to complete a ‘one-time’ order or choose to create an account. Once you have provided and submitted all the necessary details an Order will be created. Once an order is created, you will be provided with Kamagraoioioi account details for you to make payment by way of a local bank to bank transfer or direct deposit in US or Canadian dollars.
Please Note: All prices are in US$, if you are in Canada, we will send you an email with the converted price in Canadian$ and our Canadian bank account details.
The payment transaction is done by yourself, so your banking information is safe and protected. It’s not known by us. Also, we do not share your personal details to anyone including third parties. On receipt of your Order, we will send you a confirmation of your purchase by email, it will also provide you our bank account details for making payment. Once you have made payment, and payment is registered in our bank account, with your Order # quoted, we will pack and ship your ordered product(s). Please refer to the Shipping & Tracking page for more information.
We accept cancellation of any order prior to the orders being shipped. Please email us immediately when you require a cancellation. Should you cancel your order and the goods have not been shipped, a complete refund will be provided to you.
Why did I not get an order confirmation email from you?
Please be very sure to check your SPAM or JUNK email folders for our messages as many email applications will unfortunately place shopping cart messages into the Spam or Junk folder. If you find that has happened, then please add us as a “not Junk”, “friendly” or “safe” email source.
I’ve made an order, but didn’t get any confirmation, why is that?
You will always be notified about your order status via email, however some emails might fail because of your anti-spam security. Please check the SPAM folder of your email. If you do not find it, please send us an email through the Contact page, quoting your order number, and we will investigate further.
Will customs intervene my purchase?
Generally no. The generic medications supplied have the necessary manufacturer documentation, and are provided in original packaging, so as to allow delivery into the US and Canada. As such, the medications supplied can be legally imported. While a package may occasionally be opened and inspected by customs on arrival, they are unlikely to be confiscated.
What are generic brand medications?
Generic medications are legally manufactured by reputable and licensed, multinational pharmaceutical companies. These generic brand medications work the same way as brand name medications.
Will I receive a receipt for my purchase?
Yes, absolutely! If it fails to arrive quickly please check your junk or spam before contacting us.
How are my items packaged & delivered?
All packages are discreetly addressed with no contents description on the outside of the package. All orders are dispatched to you in a secure package with your address and tracking number. The order contents are contained in original factory sealed packaging, with the manufacturers name and expiry date clearly visible on each packet.
Where do my ED meds come from?
They are shipped from Thailand, but they are manufactured in India.
India is the world’s leader in high quality generic brand medications sold globally.
Are my personal details secure?
All the account, checkout and payment pages are secured by 128 bit SSL (Secure Socket Layer) technology.
What if my Item doesn’t arrive?
All customers will receive a tracking number. This is sent by email once an order is dispatched. By following the tracking number you will be able to see your order’s progress.
It is unlikely that orders will be lost. If no one is home at your private or business delivery address, your parcel will be taken to your local post office where it will await collection.
On the odd occasion, and for reasons beyond our control, sometimes orders can go astray or be delayed. If, in the unlikely event that your order does not arrive, contact us and we will assist with locating it for you. Any order undelivered within 90 days will be resupplied free of charge.
Returns policy
Given parcels are shipped internationally, Order returns are not possible. Should you have concerns with product delivery or product performance that you feel justify product return or refund, please contact us to discuss.
Account Creation Issues
If you’re trying to create an account with an email from @mail.com please don’t. That email server will not accept emails from us. Use another mail server like @gmail.com
General
We aim to answer all of your questions, if we’ve missed something, just contact us
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